PwC: Swiss workers use AI daily more than most, but few feel ready for it

What happened

On 29 September, PwC published its 2026 Global Workforce Hopes and Fears Survey of 49,364 workers in 48 countries and regions, surveyed in May and June 2026 (PwC via PR Newswire, The Next Web). 64% of workers used AI at work in the past year, up 10 points. 22% use generative AI daily, up from 14%. But only 51% say they can access the learning and development they need, down from 59%.

PwC Switzerland published a Swiss cut the same day, based on 996 workers here (PwC Switzerland).

Why it matters for your business

Your staff are probably using AI already, with or without your say. The question is whether they use it well and safely. Without guidance, people paste customer emails, contracts or payroll data into whatever free tool is open in their browser.

PwC also found that 29% of the most AI-skilled workers say they are very or extremely likely to change employer in the next year. The people who get good at this are the ones you want to keep.

The Swiss angle

The Swiss figures show a gap between use and confidence:

28% of Swiss workers use generative AI daily, against 22% globally.
Only 14% feel energised or empowered by AI, against 19% globally.
Only 19% say they understand which skills they will need in future, against 25% globally.

So Swiss staff use AI more often than the global average but feel less sure about it. For a small business, that points to guidance and practice rather than more tools.

What to do

This week, ask your team two questions: which AI tools do you use for work, and for what? Then write a one-page policy on what is fine to paste and what is not, and book a 30-minute session where people show each other what works. Both cost an afternoon.

Sources

PwC, “Companies risk losing their most AI-savvy employees while leaving majority behind”, PR Newswire, 29 September 2026: https://www.prnewswire.com/news-releases/companies-risk-losing-their-most-ai-savvy-employees-while-leaving-majority-behind-pwc-302891362.html
The Next Web, “PwC survey of 49,000 workers finds most are falling behind on AI skills”, 29 September 2026: https://thenextweb.com/news/pwc-survey-workers-ai-engine-room-training
PwC Switzerland, “Global Workforce Hopes and Fears Survey 2026: Switzerland”, 29 September 2026: https://www.pwc.ch/en/insights/transformation/global-workforce-hopes-and-fears-survey-2026-switzerland.html