Customer reply prompt and brand tone sheet
Archive · Issue of 4 September 2026
Two tools in one. The tone sheet describes how your business writes, so every AI draft sounds like you and not like a call centre. The reply prompts turn a customer email and a few facts into a draft your team checks and sends. Fill in the tone sheet once (about 30 minutes), paste its last block into Copilot’s Draft Instructions or keep it as a snippet for Gmail, ChatGPT or Claude. Review it every three months.
This template is for members
Members get the full template, ready to copy. Each week members get a guide, a tool review, a feature deep dive, a template and two ready-made skills for Claude and ChatGPT.
- Part 1: Brand tone sheet
- Part 2: Reply prompts
- Part 3: Five-point check before sending
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