Copilot in Outlook vs Gemini in Gmail for customer replies
Archive · Issue of 4 September 2026
Verdict: Use whichever matches the email system you already have. Neither is worth switching for. Outlook teams get a saved tone setting but pay about CHF 17 extra per user; Gmail teams get drafting inside their existing Workspace plan. If customers write to a shared info@ address, check the limits below before paying.
How we assessed this: vendor documentation, published pricing and independent reviews. Last updated October 2026. Not yet hands-on tested.
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